FAQs
ACRRM has an established partnership with Brand Republic, its preferred supplier for uniforms and promotional merchandise. With years of experience, Brand Republic oversees the entire process, from order fulfillment to delivery, ensuring high-quality products and reliable service for all ACRRM merchandise requirements.
How do I find the ACRRM online store?
Visit - www.acrrmmerchshop.com.au
How do I create an account?
1. Visit the website and click Create Account
2. Enter your First and Last name, ACRRM email address and password of choice.
How do I place a Merchandise order?
1. Log in to the online store and click Merchandise to explore the categories.
2. Choose your items, add your name as the Requester, select the correct Approver, and provide event/activity details.
3. Add items to your cart and proceed to Checkout.
4. Enter the address and select Apply.
5. The total will adjust to Nil.
6. Complete your order and check your email for confirmation.
Orders will be forwarded to your Approver for review before being dispatched by Brand Republic. Upon shipment, you will receive an email containing tracking information and the updated credit balance.
Can staff order merchandise for personal use?
Currently, the online merchandise store is dedicated to supporting conferences, events, and promotional purposes.
What can I use merchandise for?
We’ve streamlined the merchandise into event and activity categories, making it simpler and more efficient to order exactly what you need. Merchandise can be used to support conferences, events, and for other promotional purposes.
Do I need to specify what the merchandise will be used for?
We ask for the intended use of the order to be included to give managers more context when approving your order.
How much merchandise can I order?
Each item on the site displays the available stock level. If your order exceeds what is currently available, please reach out to Gina at Brand Republic - gina@brandrepublic.com.au
Can I pre-order ‘Coming Soon’ items?
You can pre-order any "Coming Soon" items, and they’ll be shipped to you as soon as they become available.
When will I receive my order?
Delivery times depend on stock availability and shipping location. Promotional items that are in stock, will be dispatched within 24 hours from the Brand Republic warehouse in Melbourne.
Who do I contact if I have further questions?
If you have any questions about the online shop, please reach out to the following contacts:
For enquiries related to ACRRM specifics, contact:
Marketing team
marketing@acrrm.org.au
For shipping questions or issues with the online shop, contact Brand Republic:
Gina
gina@brandrepublic.com.au
03 9646 7066